Dos Equis Apologizes for Castle Party Fiasco
If you haven't heard by now, Dos Equis had a grand celebration planned last Wednesday at Falkenstein Castle, about an hour's drive west of Austin. But it quickly devolved into a logistical meltdown when pretty much all 1,800 RSVPers tried to get into the castle for the free beer but only 800 were admitted. *hilarity ensues*
Click here to read about the disaster in great detail.
Dos Equis issued an official apology today via e-mail in which the company says it plans to make amends by throwing a bigger and better (and logistically successful) celebration than the castle party. Straight from the Most Interesting horse's mouth...
On behalf of Dos Equis, we would once again like to apologize to everyone who did not get into the event or who had a bad experience Wednesday night and let you know we are taking full responsibility for the disorganization.
Although we know it’s impossible to alleviate the frustration felt by all, whether you had to wait in line for hours or were turned away after finally getting there, we know we owe you an honest explanation.
In keeping with producing the most unique events for the brand we selected the Falkenstein castle location. We thought only a limited number of people might take the long drive out there on a Wednesday night. Therefore, we heavily promoted the event to ensure we filled the venue, which unfortunately resulted in a RSVP list far greater than the capacity of the venue. A crowd much larger than we were prepared to handle, showed up at both the Austin bus pick up location and at the castle. Consequently, this all led to a horrible experience for hundreds of people and ruined their entire evening. And for all of this, we are truly, truly sorry.
We have spent the past two days reading each and every email, blog, and Facebook posting, and talking to some of you on the phone and we feel terrible. We are working hard to find a way to show you how sorry we are (while working within Texas alcohol beverage law which severely limits what companies can provide to consumers).
Therefore, in an effort to show how important you are to us, we are planning a special event (think of it as a Most Interesting Apology Party) for all those on the guestlist who had a bad experience and were not able to make it into the castle. Obviously planning the details and logistics of this event will take a little time, so we'll work closely with the promoters to keep you in the loop, and further details will be shared next week. If you would like to attend this event please email the promoter that invited you, and they’ll make sure you get a ticket.
If you have ever attended any of our previous events, you know we always try to give you the best experience possible, and we hope you accept our apology. If there is anything you would like to share, please email me at dosequis@heinekenusa.com.
Sincerely,
Kheri Tillman
VP, Dos Equis
Heineken USA
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